We do our best to ensure all of our customers enjoy a happy shopping experience with Kuishi however, occasionally, you may need to return an item.

If you have ordered via Amazon or Etsy please use these platforms to arrange a return. 

If you have ordered via our Website

To return an item(s), Firstly, please email us at  hello@kuishi.com. Please provide your order number. 

All postage charges are at the cost of the customer, and we recommend using a tracked postal service. Please allow up to 10 working days after the refund has been made for the funds to appear in your account. Please note we will only refund using the original payment of method (i.e. Credit card/ PayPal).

We have return locations based in the UK and France. 

If a full refund, including the original delivery costs, is required, we need to be informed fourteen (14) days after receiving the order. The order must then be returned to us within fourteen (14) days after we have been informed of the cancellation, however, you will be responsible for the cost of returning the goods to us. If a return is payable to you, we will process the refund as soon as possible and, in any case, within fourteen (14) days of receipt of the original order back to us.

Any returned dispenses do not need to be in their original packaging however they need to be in a sellable condition. Anything boxed should be sent back in the original packaging. 

Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

Defective Items

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day, we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.